Legal Documentation
Privacy Policy
Last updated: August 2026
1.1 Data Controller. HorizonShapeWorks, located at Avenida de la Libertad, 10, 20004, Donostia-San Sebastián, Spain, is the data controller responsible for the processing of personal data collected through this website.
1.2 Data We Collect. We may collect the following personal data when you interact with our website: full name, email address, phone number, project inquiry details, and billing information necessary for service delivery.
1.3 Purpose of Processing. Personal data is processed solely for the purpose of responding to your inquiries, delivering requested services, processing payments, and maintaining contractual obligations. We do not sell or share personal data with third parties for marketing purposes.
1.4 Data Retention. Personal data is retained for the duration necessary to fulfil the purposes for which it was collected, or as required by applicable law. Inactive account data is purged after 24 months of inactivity.
1.5 Your Rights. Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, contact us at [email protected].
1.6 Data Security. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encrypted storage and secure transmission protocols.
Terms of Service
Last updated: August 2026
2.1 Acceptance. By accessing or using the services provided by HorizonShapeWorks, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.
2.2 Scope of Services. HorizonShapeWorks provides web design, UI/UX design, and related digital services as described in our service offerings. All services are delivered according to the specifications agreed upon in individual project contracts.
2.3 Payment Terms. Payment for services is due according to the milestones outlined in the project contract. Late payments may incur a 2% monthly surcharge. All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless stated otherwise.
2.4 Intellectual Property. Upon full payment, the client receives full ownership of all deliverables produced under the project contract. HorizonShapeWorks retains the right to display completed work in its portfolio unless otherwise agreed in writing.
2.5 Limitation of Liability. HorizonShapeWorks shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total amount paid for the specific service in question.
2.6 Termination. Either party may terminate a project contract with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.
Refund Policy
Last updated: August 2026
4.1 Eligibility. Refund requests for services rendered by HorizonShapeWorks are evaluated on a case-by-case basis. To be eligible, the request must be submitted within 14 days of the service delivery date.
4.2 Milestone-Based Refunds. For projects structured around milestones, refunds are calculated based on the percentage of work completed at the time of cancellation. Completed milestones are non-refundable.
4.3 Non-Refundable Items. The following are not eligible for refund: domain registration fees, third-party software licenses, hosting setup fees, and any work approved and signed off by the client.
4.4 Dispute Resolution. In the event of a dispute regarding refund eligibility, both parties agree to attempt resolution through direct communication at [email protected] before pursuing external mediation or legal action.
4.5 Processing Time. Approved refunds are processed within 10 business days to the original payment method. HorizonShapeWorks reserves the right to deduct administrative fees of up to 5% from the refund amount.
All legal documents are maintained by HorizonShapeWorks · Avenida de la Libertad, 10, 20004, Donostia-San Sebastián, Spain · For legal inquiries: [email protected]